It's all about the customer and we have made it our number one value.
Our knowledgeable and professional team is dedicated to fulfilling customer needs and exceeding your expectations.
Proactive oversight of every customer's supply chain with prompt notification when exceptions occur.
Industry leading technology that allows customers the visibility to actively manage their supply chain.
Customer First Commitment
Our award winning customer service provides all of our customers a personal experience that is unmatched in our industry.
- Highly experienced customer service teams
- Fastest response times for rate inquiries and booking confirmations
- No voice mail
- No call centers
- Staff that will know your name, your business, and speak your language
Trans-Atlantic Industry Experts
With an average tenure of fifteen years, the ICL customer service team has been exclusively focused on the Trans-Atlantic trade.
Proactive Exception Management
We endeavor every day to advise you of any potential delays to your supply chain with a proactive approach that monitors all party's role in expediting your cargo's movements.
Online Logistics Tools
- Full electronic integration capabilities via EDI
- Established connectivity with Inttra, Cargosmart, GT Nexus, Dakosy
- Self service booking and shipping instructions online
- Cargo tracking online